Technical Support Information

For technical support we recommend first reviewing the enclosed User Guide. The User Guide was designed to answer basic questions about your device including overview of the device buttons, basic functions of apps, and information on how to setup accounts and email addresses. If you have other questions, please feel free contact us in one of the following ways:


IATP – 1-800-852-5110

UIC ATU – 1-312-343-7201



iPad User Guide (PDF)

Android Tablet – Samsung TAB A

Android User Guide (PDF)


TeamViewer Quick Support

TeamViewer Quick Support allows designated individuals to be remote into devices and provide technical support. TeamViewer Quick Support on iOS does have limitations but provides for a technical support representative to make setting changes, take screenshot captures, and other technical support features.


FaceTime is a free proprietary iOS app that allows the user to make and receive video calls over Wi-Fi. To complete FaceTime calls, you need to call another user with the FaceTime app.

Zoom Cloud Meeting

ZOOM Cloud Meetings is a free iOS app that is a meeting platform app. ZOOM Cloud Meetings is a free app that will allow two parties to video chat and provides the ability to screen share. ZOOM Meetings with more than 3 participants are limited to 40 min sessions.


Hangouts allows users to start or participate in video calls on the android platform over Wi-Fi. To complete Hangouts video calls, you need to call another user with Hangouts.


COVID Coach designed to help you build resilience, manage stress, and increase your well-being during this crisis. It helps connect you to essential resources for coping and adapting during the COVID-19 pandemic.